Frequently Asked Questions

We are very sorry, but we are unable to offer luggage storage before arrival or after departure.

If you are staying for two weeks, a refresh will be included with your stay. Our housekeeper will call to your cottage, at 10am on the {day_arrival} . We will need to ask for your cottage to be vacated for around 4 hours. A refresh will include a cleaning of surfaces and floors, fresh bed linen to be provided and bathrooms and kitchens cleaned. We will not move personal effects, so please do be mindful to move your belongings if there are any surfaces that will need our attention.  If you do not require a refresh, please do let us know.

You would be more than welcome to have items or food shopping delivered to your cottage providing that you arrange for delivery for after you arrive, we cannot be held responsible for any deliveries that happen outside of this time or guarantee there will be someone on site to take delivery for you.

We are delighted to partner with the award-winning Cornish Food Box to make it really easy for you to do your grocery shopping from fantastic Cornish farmers, fishermen, bakers and family run food businesses when you visit us on holiday.
Cornish Food Box sells a fantastic range of fresh, free range, locally produced food, and sells everything from local meat, veg, bread, eggs and fish to alcohol, deli items, cheese and more from producers across Cornwall.

Your order will be delivered directly to your holiday home* and you will receive £5.00 off any order over £50.00

(www.thecornishfoodboxcompany.co.uk)

The swimming pool at Restormel Manor is available for all cottages. 

We do supply pool towels and robes and these will be in your cottage.

Should you be staying in a cottage not located in Lostwithiel, please contact the office, so that towels and access can be arranged.

The swimming pool, games room, tennis court, and play area are open with no restrictions in place. There are no booking systems to use these facilities but please ask that you read the important information located in your cottage. 

Welcome basket – Cornwall (Restormel Only)

Milk
Duchy Botanical Lemonade 
Miss Wenna Cornish Brie 
Chutney 
Westcountry Butter 
Crusty Baguette 
Invitation to The Duchy of Cornwall Nursery for Cream Tea
Cornish Tea bags
Origin Coffee Pods

Welcome basket - Cornwall

Milk
Cream
Apple juice
Scones
Sugar sticks
A small selection of coffee pods (Nespresso Creatista plus)
Jam
Tea
Biscuits

Welcome basket - Isles of Scilly

Milk
Apple juice
Cake
Sugar sticks
Fresh ground coffee
Marmalade
Tea
Biscuits

Towels

One hand towel and one bath sheet per person
One bathmat per bathroom
One hand towel per shared bathroom

Restormel Only 
Pool towels - one per person
Robes 
 

Bathrooms

Toilet cleaner
Hand soap
Complimentary shower gel, shampoo and conditioner
Three toilet rolls per bathroom/toilet

Cleaning products

Washing up liquid
Laundry powder
Fabric conditioner
Dishwasher tablets
Hand soap
Dishcloth and sponge
Multi-surface cleaner
Black bags
Pedal bin liners
Floor cloth
Three tea towels
Mop and bucket
Broom

Please note that we do supply enough of the above to last your stay, should you need to top up, we request that you replenish yourself.

All of our cottages have a wood burner or open fire, we do supply logs and kindling. If you would like a fireguard please contact the holiday cottage team by email.

Barbecues and tools are provided for each cottage, we ask that you supply your own charcoal. Please clean the barbecue before and after use and follow your pre-arrival instruction.

We would be very happy to discuss your requirements: just email your enquiry or telephone 01579 346 473.

If you need to cancel a booking for any reason, we ask that you notify us in writing by email or post. We will try to re-let the property, and if we are successful in doing this for all or part of the period booked we will return to you any sums received by us, up to the amount you paid for the period re-let (minus a £100 administration fee). To achieve a re-letting, we may need to offer a discount at our discretion. We regret that if we are unable to re-let the property, we will not be able to provide a refund.

A folding bed can be provided in some cottages by agreement, at an additional charge of £50.

Yes, a hair dryer is provided at every property.

You’ll receive directions and information about how to pick up your keys when you have paid the final balance for your holiday.

We will send you a reminder by email seven days before your balance is due, with a link to pay the balance online via our secure payment system. The balance is due eight weeks before the date of your arrival. If you prefer not to pay online, please call our team on 01579 346 473 and we’ll be happy to help.

Yes, all of our cottages have free wireless broadband internet access. In some locations Wi-Fi can be intermittent, please also bear in mind that the mobile phone signal in some cottages is weak or non-existent.

The provision of wireless broadband internet access is a complimentary facility and the Duchy of Cornwall accepts no liability for loss of coverage or quality where technical problems are experienced.

No pets other than dogs are able to stay in our dog friendly cottages.

Many of our cottages can accommodate a maximum of two well behaved dogs, at £35 per dog per week. To find out more, take a look at our dog-friendly cottages section.

Short breaks are normally available from September to March, excluding school holiday weeks. We will also consider short breaks if cottages have last-minute availability during the rest of the year (within one week of the arrival date).

We can supply travel cots suitable for children up to 24 months old, highchairs and stair gates, all free of charge. Please note that bedding is not supplied for cots.